Returns Policy
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Effective Date: 20/01/2025
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At Southern Yacht Electrics, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our returns policy outlined below.
1. Eligibility for Returns
Faulty Goods on Arrival: If the product you receive is faulty on arrival, you may return it for a refund or exchange.
Within the Guarantee Period: Goods that develop faults within the guarantee period are eligible for return.
2. Return Procedure
Contact Us: To initiate a return, please contact our customer service team at: info@southernyachtelectrics.co.uk within 30 days of receiving your order, providing your order number and details of the fault.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the product.
3. Postage and Shipping Costs
Customer Responsibility: Postage must be paid on all returns, and the customer is responsible for the return shipping costs.
Original Condition: Products must be returned in their original condition and packaging, along with any accessories, manuals, and documentation.
4. Inspection and Refunds
Inspection: Upon receiving the returned product, we will inspect it to verify the reported fault.
Refunds: If the product is confirmed to be faulty, we will process a replacement or refund to your original payment method. Refunds may take several days to be processed.
5. Exclusions
Non-Faulty Goods: We do not accept returns for non-faulty goods. Products can only be returned if they are faulty on arrival or develop faults within the guarantee period, providing that the product guarantee has been registered.
6. Contact Information
If you have any questions or need assistance with your return, please contact us at:
Southern Yacht Electrics
Email. info@southernyachtelectrics.co.uk